Frequently Asked Questions

Online Booking page. Simply select your desired service, date, and time, and provide us with some details about your property. Alternatively, you can call us at +63 917 174 8158 or email [email protected], and our friendly staff will assist you with the booking process.', category: 'Booking Process', open: false }, { question: 'What payment options do you accept?', answer: 'We accept a variety of convenient payment methods including major credit cards (Visa, Mastercard, American Express), bank transfers, and GCash. Payment is typically processed after the service is completed, ensuring your satisfaction. For recurring services, we can set up automated billing for your convenience.', category: 'Payment Options', open: false }, { question: 'Are your cleaning products eco-friendly and safe?', answer: 'Absolutely! At Dustdashes, we prioritize the health of our clients and the planet. We primarily use high-quality, eco-friendly, non-toxic, and biodegradable cleaning products. These products are safe for children, pets, and individuals with allergies or sensitivities, while still delivering powerful cleaning results. If you have specific product preferences or allergies, please let us know when booking.', category: 'Cleaning Products Used', open: false }, { question: 'What is your cancellation policy?', answer: 'We understand that plans can change. We kindly request at least 24 hours notice for any cancellations or rescheduling of appointments. Cancellations made with less than 24 hours notice may incur a cancellation fee. Please refer to our Terms of Service for full details.', category: 'Cancellation Policy', open: false }, { question: 'Are you insured and bonded?', answer: 'Yes, Dustdashes Cleaning Services is fully insured and bonded. This provides peace of mind for both our clients and our team. In the unlikely event of any accidental damage during our service, you can rest assured that you are protected. Our team members are professionally trained and background-checked for your safety and security.', category: 'Insurance & Guarantees', open: false }, { question: 'What do I need to do before the cleaners arrive?', answer: 'To help us provide the most efficient and effective cleaning service, we recommend a few simple preparations. Please declutter surfaces, put away personal items, and ensure there is clear access to all areas to be cleaned. If you have specific instructions or areas to focus on, please communicate them to us beforehand. We also appreciate if pets are secured for their safety and our cleaners' comfort.', category: 'Preparation Before Cleaning', open: false }, { question: 'Do I need to provide cleaning supplies or equipment?', answer: 'No, you don't! Dustdashes Cleaning Services comes fully equipped with all the necessary professional-grade cleaning supplies, tools, and equipment to get the job done right. However, if you have specific products you prefer us to use, please let us know in advance, and we will do our best to accommodate your request.', category: 'Preparation Before Cleaning', open: false } ], activeCategory: 'All', uniqueCategories: [], init() { this.uniqueCategories = [...new Set(this.faqs.map(faq => faq.category))]; }, filteredFaqs() { if (this.activeCategory === 'All') { return this.faqs; } return this.faqs.filter(faq => faq.category === this.activeCategory); } }">